Our Skill Set

Document Composition

Whether you’re using proprietary (HP Exstream, Thunderhead, PReS, OpenText, DOC1 etc.) composition packages, or bespoke systems built on .NET / XSLT / Mainframe technologies, we can offer expertise including

• -       HP Exstream package upgrade & testing
• -       Software migration (e.g. DOC1 to HP Exstream)
• -       Platform migration (e.g. Mainframe to Linux)
• -       Letter suite design & build
• -      Complex application design & deploy (e.g. statementing / e-billing system)

Workflow

Integrating your customer communications suite into your existing business architecture is an absolute necessity, for the purposes of control, MI and reconciliation. 

We have a wealth of experience in ‘Host to Post’ processing. Building systems to handle -

• -      automated data handover from multiple source software (IBM Mainframe, SAP, Oracle, SX3, Northgate, Pericles, Anite),
• -      multiple input formats (delimited, multi-record based, ASCII print file, XML, formatted text),
• -      identifying and building any required data pre-processes, within the constraints of the environment,
• -      automated processing through appropriate composition engine / profile
• -      automated post-processing of data (XSL Transformation / prepare for e-delivery)
• -      control of mailsort software
• -      build & trigger of e-delivery process
• -      exception & error handling
• -      generation of MI & reconciliation

Account Management

We work closely with customers and suppliers alike, including software & hardware manufacturers, outsource providers, DSA providers and delivery specialists.  Our in-depth knowledge of these areas ensures that we always get the best for our clients, in terms of the ‘right price for the right service’.   

We also ensure that the maximum level of available discount is consistently achieved for services such as postal delivery.

Project Management

Our team have been engaged extensively to deliver high value communications projects in the Utilities, Financial, Local Government and Commercial sectors. 

Our commitment to deliver, and our focus on getting the best from available resources means you’re in good hands.

Business Analysis

We offer pinpoint analysis of inbound change requests, business & regulatory requirements and potential impacts of system changes. 

Identifying costing implications of delivery vs non-delivery, gathering additional information from stakeholders, communicating feasibility of change and any additional requirements (e.g. data changes).

Generating visibility of cost benefits (savings, profitability, penalty avoidance), and any potential issues.